Thursday, August 11, 2005
Desirous of starting my career as early as possible, I joined Konica at age 18. Over 16 years, I’ve held positions in 3 departments. Computer work was and is a major part of my responsibilities in each position.
I have trained others and myself in various applications throughout the years. In so doing, I have established myself as a resource for computer-related questions and issues. I have automated systems and processes in each position held. Also, I have managed and tested a contracted recipe management software development project.
Due to my efforts, I was offered and accepted a position in AS/400 programming without any prior training. As training progressed, I learned quickly and completed several programming projects. While in this position, I continued to develop PC solutions for various departments as well as manage and test the recipe system.
Because of my stronger interest and knowledge of PC's, my current position, PC Engineering Specialist, was offered to me. I am also the frontline of a helpdesk I established. In that role, I handle training requests, answer user questions and perform immediate troubleshooting. If necessary, the solution is assigned to another IS member and/or is scheduled for timely implementation.
I am a dedicated and self-directed professional, committed to achieving personal and corporate goals. To that end, the strength of my technical experience, training, aptitude and positive, customer-oriented work ethic would be of notable value to your company. The combination of my experience in systems operations, programming, project development and an upbringing in a family retail business has allowed me to deliver high quality results and innovative solutions while ensuring customer input and satisfaction.
I have trained others and myself in various applications throughout the years. In so doing, I have established myself as a resource for computer-related questions and issues. I have automated systems and processes in each position held. Also, I have managed and tested a contracted recipe management software development project.
Due to my efforts, I was offered and accepted a position in AS/400 programming without any prior training. As training progressed, I learned quickly and completed several programming projects. While in this position, I continued to develop PC solutions for various departments as well as manage and test the recipe system.
Because of my stronger interest and knowledge of PC's, my current position, PC Engineering Specialist, was offered to me. I am also the frontline of a helpdesk I established. In that role, I handle training requests, answer user questions and perform immediate troubleshooting. If necessary, the solution is assigned to another IS member and/or is scheduled for timely implementation.
I am a dedicated and self-directed professional, committed to achieving personal and corporate goals. To that end, the strength of my technical experience, training, aptitude and positive, customer-oriented work ethic would be of notable value to your company. The combination of my experience in systems operations, programming, project development and an upbringing in a family retail business has allowed me to deliver high quality results and innovative solutions while ensuring customer input and satisfaction.
Shannon Ashburn Moore
Research Triangle and Piedmont Triad
North Carolina
USA
336-449-8000 x357
Functional Summary:
Provide full PC support for a 350+ employee high-tech manufacturing facility
Established and monitor a helpdesk to provide immediate user support and assignment / scheduling of non-critical user problems and training requests
Maintain system virus protection through monitoring of multiple websites, timely updating of virus definitions and education of the user populace
Provide leadership in project development within a team environment
Provide functional specifications to contractors
Monitor, test and provide user training for a contracted software development project
Individual training of users on job-specific efficiency / accuracy solutions
Designed, scheduled and delivered curriculum and reference materials for training of 200+ users for a facility-wide group application software upgrade. Training consisted of groups of 6 to 10 users. Participants ranged from floor personnel to senior staff and the company president. Positive feedback was generated by all.
Create and implement VBA / Macro solutions in MS Excel for data retrieval, manipulation and reporting within an NT networked system
Meet with vendors and evaluate new hardware and software
Excellent analytical, mathematical and communication skills
Customer-oriented demeanor
Skill Base:
Systems & Networks: Windows NT 4.0 Server and Workstation, 2000 Professional Servers and Workstation (Multi-Language), XP, 98J, 95, 3.1, SQL Server 6.5 & 7.0, Palm OS, OS/400, DOS, 16/4 Token Ring & 10/100 Ethernet (Categories 1, 5 and wireless)
PC Software: MS Office 97 & 2000 (Multi-Language), Lotus Notes (U.S. & Japanese), Norton Antivirus, MS Internet Explorer, Visio 2000 Technical, Intellisync & Lotus EasySync & Pylon Pro, Norton Utilities, Netscape Navigator, FoxPro, Winzip, Adobe Photoshop, Omnipage Pro, Mainsaver, Cute FTP
AS/400 Software & Languages: Prism, PMC, CL, RPG400, SDA, DDS
Hardware: IBM, HP, Dell, Epson and Compaq servers, desktops, notebooks and printers, Palm OS & PocketPC PDA's, digital cameras, flatbed scanners, zip drives, card readers, NIC's & modems, CD W/RW's, cable termination
Employment:
Konica Minolta Manufacturing USA, Inc., Whitsett, NC (1989 - present)
PC Engineering Specialist (1999 - present)
· Helpdesk for PC's and AS/400 (investigation, resolution and documentation)
· Configuration, deployment, light repair, return under lease, and inventory of hardware / software
· Assist Network Administrator with 16/4 Token Ring and 10/100 Ethernet network and Meridian PBX
· End user training
Programmer / Helpdesk (1998 - 1999)
· AS/400 programming, security, operation and helpdesk
Recipe Group Technician (1995 - 1998)
· Data generation, manipulation and reporting
Quality Assurance Technician (1989 - 1995)
· Management of all testing data
Education & Certifications:
Continuing education through colleges, seminars and self-study
A+ Certified
Research Triangle and Piedmont Triad
North Carolina
USA
336-449-8000 x357
Functional Summary:
Provide full PC support for a 350+ employee high-tech manufacturing facility
Established and monitor a helpdesk to provide immediate user support and assignment / scheduling of non-critical user problems and training requests
Maintain system virus protection through monitoring of multiple websites, timely updating of virus definitions and education of the user populace
Provide leadership in project development within a team environment
Provide functional specifications to contractors
Monitor, test and provide user training for a contracted software development project
Individual training of users on job-specific efficiency / accuracy solutions
Designed, scheduled and delivered curriculum and reference materials for training of 200+ users for a facility-wide group application software upgrade. Training consisted of groups of 6 to 10 users. Participants ranged from floor personnel to senior staff and the company president. Positive feedback was generated by all.
Create and implement VBA / Macro solutions in MS Excel for data retrieval, manipulation and reporting within an NT networked system
Meet with vendors and evaluate new hardware and software
Excellent analytical, mathematical and communication skills
Customer-oriented demeanor
Skill Base:
Systems & Networks: Windows NT 4.0 Server and Workstation, 2000 Professional Servers and Workstation (Multi-Language), XP, 98J, 95, 3.1, SQL Server 6.5 & 7.0, Palm OS, OS/400, DOS, 16/4 Token Ring & 10/100 Ethernet (Categories 1, 5 and wireless)
PC Software: MS Office 97 & 2000 (Multi-Language), Lotus Notes (U.S. & Japanese), Norton Antivirus, MS Internet Explorer, Visio 2000 Technical, Intellisync & Lotus EasySync & Pylon Pro, Norton Utilities, Netscape Navigator, FoxPro, Winzip, Adobe Photoshop, Omnipage Pro, Mainsaver, Cute FTP
AS/400 Software & Languages: Prism, PMC, CL, RPG400, SDA, DDS
Hardware: IBM, HP, Dell, Epson and Compaq servers, desktops, notebooks and printers, Palm OS & PocketPC PDA's, digital cameras, flatbed scanners, zip drives, card readers, NIC's & modems, CD W/RW's, cable termination
Employment:
Konica Minolta Manufacturing USA, Inc., Whitsett, NC (1989 - present)
PC Engineering Specialist (1999 - present)
· Helpdesk for PC's and AS/400 (investigation, resolution and documentation)
· Configuration, deployment, light repair, return under lease, and inventory of hardware / software
· Assist Network Administrator with 16/4 Token Ring and 10/100 Ethernet network and Meridian PBX
· End user training
Programmer / Helpdesk (1998 - 1999)
· AS/400 programming, security, operation and helpdesk
Recipe Group Technician (1995 - 1998)
· Data generation, manipulation and reporting
Quality Assurance Technician (1989 - 1995)
· Management of all testing data
Education & Certifications:
Continuing education through colleges, seminars and self-study
A+ Certified
